Returns & Exchanges
If, for any reason, you are not satisfied with your order, simply return it within 90 days, and we’ll replace it or refund the cost of the item (excluding Shipping and Handling fees). All returned items must be in their original packaging and in the condition in which they were received for a full refund.
We will replace any defective item for up to a full year from the date of purchase. All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, you will receive an exchange, merchandise credit or refund.
Please note: Special policies apply to Holiday and personalized merchandise.
Based on the size and weight of the product, the packaging slip may contain a UPS return label. If your package does not contain a UPS return label, please follow the instructions on the pack slip or call (888) 263.9850 so we can assist you with the best method to return the product.
Special Shipments (Truck Delivery)
Prior to accepting delivery on Threshold or In-home Truck shipments, please carefully inspect the item to ensure your complete satisfaction. If, during the delivery, it is noted that the package and item are clearly damaged, please refuse delivery. In the event the product does not meet your expectations, please call (888) 263.9850 within seven days to arrange for a return or an exchange.
Clothing 54 Three-Year Christmas Tree Warranty
All Clothing 54 Christmas Trees come with a limited three-year warranty. This covers factory installed lights, frames and foliage. (Please note: Warranty does not include decorative elements such as ornaments, sprays, ribbons or other accent items.)
Rug Return Information
We can only accept rug returns if returned in an undamaged original shipping bag. If the original bag is unusable, contact us by submitting an email form and we’ll be happy to send a return shipping bag.
Any order placed for monogrammed, customized or special order items cannot be canceled or modified after the order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.
Final clearance items (with prices ending in $.97) are final sale and cannot be returned.
Although Frontgate fully supports manufacturers’ warranties, our return guarantee does not include freight charges for international returns. If, for any reason, you choose to return a product from outside the US, international shipping charges must be pre-paid.
Please refer to the International FAQs for more information, submit an email form